Customer Reviews

I have been a loyal customer at this Ford dealership for my vehicle's oil changes and service issues, and my experiences have been positive. I wanted to give them a 5-star rating. However, I recently had a phone experience that left me frustrated. I called to discuss a specific service need and requested the service advisor to review my vehicle's history on their system. After being put on hold for about 7-8 minutes, I assumed the advisor was diligently checking my records to provide the best service advice. Unfortunately, the call was transferred to voicemail unexpectedly, and my subsequent attempts to reach them only led to more voicemails. This situation was quite disheartening, as it deviated from the high standard of service I expected from them.

My experience was awful. I was looking online. I did not chat with anyone. The next day, someone emailed me asking what I was interested in. I answered the email and did not get a response to my email. The next day someone else emailed me asking what I was looking at. I responded to that person, they answered me asking my communication preference, I said email and never heard from that person again. Several days later I contacted the first person that had contacted me. He told me that the vehicle I was interested in was actually an ordered vehicle for someone else. He didn't offer to me if I would be interested in ordering one or if I would be interested in another vehicle they may have. These online sales people at Banner Ford are unprofessional and too lazy to do their job. I wonder if their boss knows how they treat possible customers? Bottom line is they suck.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.

Attempted to set up an appointment for a brake job and a broken GPS antenna three times in one week. No response from Banner. I bought 5 vehicles from you guys. Booo!

If you need a vehicle this is the place to go for used and new vehicles they are so friendly there will help you out love our Nissan truck

Fast service dept

Very friendly & professional staff when trying to make my delivery

Purchased my Ford Bronco with Rich Tucci @ Banner Ford Mandeville location. Excellence service! If looking to purchase with Ford give Rich a buzz ;) Thank you !! Love my wheels !!

Clean dealership, staff was helpful, especially Sara in parts.

Went to an annual car show hosted by Banner. These folks are awesome ! They roll out the red carpet and make everyone feel right at home!

Don’t leave a five star review until you at least had the vehicle for the first service. Smoke and mirrors. The salesman is nice but he doesn’t work for the service department. “Quote on quote.”He wants five stars before you drive the vehicle off the lot. The service department is a joke. My 2023 f-150’s passenger seat has a shake. I brought it in for tire balance. Didn’t fix the problem. Instead changed my oil at 2000 miles. Now it has a noise coming from the passenger seat. I work weekday and some weekends. I drive 120 miles round trip. They can not accommodate my needs on a Saturday. They sold a $10,000 worth of extra services. However, they can not make time to even look at it and it only has 7,000 miles on it. Bring it during the week. However, the week is how I pay the note. No loaner vehicle? Don’t use the service department. If you buy there use another dealership service department. Definitely don’t buy their service plan. Better off using a private mechanic. My note could have been 150 dollars cheaper.

Great service Technicians.

We have bought two vehicles from Banner Ford and have worked with Patrick from sales and Zach from finance both times. Mr. Patrick is so kind and helpful, and Zach is so personable. Both made us feel welcome and cared for each time. We recommend Banner Ford to everyone looking for a new vehicle. Thanks, guys! 11/2023 update: after having to deal with service for several interior features in my brand new vehicle falling apart, I’ve had to update my review. The ONLY reason I’m giving 2 stars and not one is for the sake of Mr. Patrick Ricau and Steve Miller. They have been the only helpful employees and have done all they could to help us out. Banner Ford’s service department will hold off on honoring your warranties until things are even more broken and won’t even be covered under warranty. They won’t take responsibility for dropping the ball, and don’t even TRY to get a loaner vehicle. The service department has turned us off from Banner for any future vehicle purchases or recommendations.

Great Job Guys

Banner has consistently provided excellent customer service during and after every visit. I truly appreciate EJ for going above and beyond to make sure I had everything I needed. Y’all rock!

Very professional and about me, my needs and my happiness! Be sure to ask for Mr. L. Lennox because he works for you !!

Highly recommend very professional and closed without delays!

Mr. Myron was great