Customer Reviews

Don’t give them your email address. Relentless.

Like the good reviews

Sales man Patrick is a true professional.

Was in and out pretty quick. Rob in the parts department is an ace and knows his business

I just bought my car from Carvana and the check engine light came on after 13 days of having it. I called Banner Ford and Leanne made me an appointment for 7:30 am well being a single mom things come up and and I had to push the time back. She gave me no grief and was completely understanding. I finally got it in and she worked hard in the warranty part of it and I had no out of pocket and expense. So as you know I’m a happy customer because of Leanna and banner Ford. Thank you so much for your help and your excellent customer service. I will get back !!

Rachel and the service department are top notch!!!

Update-Mr. Jason called the following day and we spoke through everything. It’s all worked out and I’ll still be a returning customer. Currently sitting here after picking my truck up and finding the check engine light on. It was not on previously as I dropped off for a simple battery replacement. To start off, when the service department called, they gave me a price of $259. When they called to say it was ready, the price was more unexpectedly. They failed to quote the taxes and shop fee on the original call. I was aggravated put paid it (looks like they removed shop fee-not sure). But, when leaving to find my check engine light on. Time for a review (story).The service folks in the fast lane seemed flabbergasted when I brought it up to them. Now, after getting it again (check engine light now off) The auto up/down on my window isn’t working. A gentlemen was outside and very helpful (only reason for 2 stars) and got it taken back again to get checked out. He stated it needed to get reprogrammed possible due to the battery being replaced. ONE would think these things would have been taken care of. To be continued… Update-30 minutes later. My service rep came in and said good to go. She took it for a spin and everything is working as it should. They had to do two resets. She was very apologetic (Updates to 3 stars). If management reaches out to discuss-I can see 4/5 stars for making it right. No one likes bad publicity.

I have had many experiences with Banner Ford service department. It initially doesn't go well and takes a lot of back and forth, but they do eventually get things corrected. There is certain advisors that will step up to attempt to make things right. Unfortunately it's likely after there has been issues.

They are good at selling the car but the service and warranty side is severely lacking.

I recently leased a new Ford Explorer with the help of Darrin Hooter at Banner Ford, and could not be happier with the assistance and work Darrin put in. I was in a time crunch to turn in a vehicle and start a new lease and Darrin helped me get the exact vehicle I asked for. This was my 4th time leasing from Ford and by far the most efficient and easiest transaction. Thank you Darrin for being so responsive, answering all questions, and making it effortless for me to swap cars. I have been singing your praise to everyone!!

Good experience. Made a good deal.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer. But the truck has had water leaks since I purchased it with 9 miles. This will be the forth or fifth time in 11 months I had to address this problem. I haven’t had this problem with used vehicles. It’s not a problem with Banner, it’s the Ford product they sale.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.

Bought a used F150 elsewhere but brought it in for the first oil change. Learned the bad news... Lots of leaks and failed parts. Service advisor JASON KELLER handled me and my emotions well (Cowboy without his pick up is a fragile animal). He navigated my extended warranty company until they stepped up and made it right. YES, it took some time to handle the admin and order all the parts but I was ultimately VERY PLEASED when I received the truck back. They went the distance to correct everything, hold warranty company to their word, and repaired the truck as professionals. They will be servicing all of my vehicles moving forward. Thank you Jason and Thank you Banner Ford.

No diesel mechanic

We are from Ohio. In June, we were driving from Savannah to Austin Tx when we heard something dragging from our car. We contacted Banner Ford late in the afternoon, and they told us to bring the car in We arrived shortly before closing time. They looked at the problem and a young man promptly climbed under the car and fixed the problem. Banner had us back on the road within 30 minutes. If we lived closer to Mandeville La. we would purchase all of our cars from Banner due to this service , but Ohio is just a little too far. Thank you Banner for saving our trip.

Good truck buying experience! Darrin in sales and Les in finance, are great to work with!!! 👍

Hands down the best experience I've ever had buying a car William Fleet helped us through the whole process making it very easy and smooth 10 out of 10 would buy from them again.