Customer Reviews

I’ve tried this place on two different occasions and each time has bit me in the butt. Their advisors and diesel mechanics are worthless, the parts don’t last and they can’t fix what’s wrong with what they sell. Six months later, you’ll be taking your vehicle somewhere else.

Was looking for a new truck for my dad, ended up getting assistance from salesman named Shae Wood. He was very helpful and I didn't feel like I was being excessivley pressured into anything I didn't want. Probably best car buying experience I've had. He called and checked in on us later after the sale as well. Great customer service.

Called multiple times to service manager around 12 times, only called back once. Replacing parts not needed just to run the bill up. Had to finally fix it myself. Would not recommend them to do any work.

Contacted location to discuss trading in my newer diesel on another new diesel since my local dealer didn't have any in stock that matched my wants. After getting in touch with a salesman, he constantly disregarded what I told him, tried adding 1500 over listed price after spiels about "we can get you the best deal", and then tried to cut ties with attitude when called out on it. This isn't from a random issue customer as I've done over half a million in business within the last year with my local dealer. Definitely beware.

I went in last week to try to get a oil change in the quick lube an it was goin to take longer than the time I had so I tried to schedule a appointment for today 3/7/25 fast forward to today went in at 830 this am an they couldn’t find my appointment an the woman said no problem I could still get it done now my truck is a wheels fleet truck and I’ve never had a problem getting work done there until the woman that is working there now she is clueless at her job. Well after sitting there an watching 6 plus people leave after getting there service I asked if they were going to get to my truck today an she was kinda rude about it then I was told they were waiting on the approval from wheels now it has never taken 2.5 hours any other time I was there so I asked for my keys back an went to another local shop and had my work done in less than 30 minutes so I will never be back to banner ford as long as that woman is working the quick lane

Debated making a negative review as I hate to do so for a local business but this company isn’t very ethical and potentially could be doing illegal tactics. I went to look at a Bronco, with a trade in. Obviously they low ball my trade in which is normal, the abnormal part was the dealership pushing for me to sign a paper agreeing to buy the car before running my credit to see what my financing options would be. I know my credit is great, I gave them the OK to run it yet they refused unless I pledged to buy the vehicle regardless of the interest rate they come back with. I asked the salesman why and if they’d sue me if I didn’t like the rate and refused to buy? Why else have me sign anything. He just folded his fingers and said “we don’t wanna waste time on ppl who won’t agree to buy the car first before we run credit”. The 2nd issue is the lot and online prices don’t match. The salesman was aware and said “isn’t my job to keep up the website”. Very disappointing, I try to do all shopping local but I don’t understand how I’m supposed to support this business.. I’d advice anyone young to not go there, a 20 something wouldn’t understand what he’s signing and it’s clear they’d use that document against you. This can’t be legal, especially with him telling me I had to do it.

I went to get another vehicle. I got sold a car at a stupid high interest rate with a credit score of 751 at 10% .. the car was nice. But my wife keep smelling a smell from the trunk. There are factory parts of the trunk that are missing. I know what a dead body smells like. That's the smell from the trunk. The day I bought it it was cold. I didn't think about looking in the trunk. I have several deodorants in the trunk. I will never deal with this place again...

My entire experience was Disastrous. So bad in fact, I wouldn’t buy another Ford, especially from this dealership. We were thinking about buying a Bronco for my wife but not now. Communication from them is almost nonexistent and then only because of my persistence and almost 2 months without an actual repair. I was told a price of $781 but it came out to $1029 without it being repaired just patched. The 1st time I went to pick it up, my lights were left on so my battery was dead. After I was jumped off I then noticed my sunscreen wouldn’t work. Got back to my office after trying to open my sunroof, which was to be repaired along with the sunscreen. Good news: the sunscreen started working, bad new: sunroof wasn’t. While trying to get the telephone number for Banner, I read in the notes on my receipt that the sunroof wasn’t repaired just patched but I was charged for parts that didn’t fix the issue. I was told to bring it back and when I got there that the track must have broken. . Convenient or coincidence? The CSR, who didn’t return emails or calls, told me he would speak to the manager. After a few weeks of sending emails, going to the dealership, making calls without responding other than I haven’t spoken to manager, he is out of the office, etc. I said I would come get it then I showed up, was told that the battery was bad ( it was drained by an employee leaving lights on) I reminded them their employee left lights on and drained it but would give them a couple more days. CSR called me the next day to say track was indeed broken and it would cost $4300 but might could be only $3800. Asked why I was told $781 which included $250 in parts ( same parts on Ford website was $100) and wasn’t told about track? No answer. Picked it up next day with a diagnostic fee $170 but sunscreen was closed. Protested another fee but the my CSR wasn’t in and again the manager wasn’t available. Horrible dealership, horrendous repair service, Ford definitely lost a lifelong customer.

Banner Ford is the absolute worst dealership ever to work with. They literally sold a vehicle out from under a young couple as the paperwork was getting completed. They had already ran their credit and brought the vehicle into the dealership for them. The worst customer service we have ever witnessed. As previous buyers from Banner we will NEVER buy there again…. Do better! They really don’t even deserve 1 star

We are so thankful for the quick, efficient, and friendly service we received this afternoon! The team fixed our truck fast and effectively, allowing us to get back on the road and make it home safely. Their professionalism and expertise made all the difference. Highly recommend!

Dropped my vehicle into service for repairs and my service provider Aaron Davenport made the experience great and effortless. He is by far they best service provider every!!!

Went there thinking of buying a new mustang. They had 3 of them parked right in front of the building. I walked back and forth for a while trying to figure out which one I liked best and no one ever even came out to talk to me which gave me the feeling that they wouldn't work very hard to for my business so I left. I'll shop elsewhere

Absolute worst dealership in the area ! A bunch of crooks that change paperwork after you buy a car. Was supposed to be blue certified with a warranty and the car has trouble a month later and they won't honor it. They had computer trouble the day we bought and manually entered info into the computer. The day we bought is different then the date on the paper they're saying we purchased. Permanent marker saying As Is written after we signed. These guys are nothing but crooks with smiling faces

Banner helped me with a inverter failure on my new truck that I purchased at different dealer . The dealer I bought it from said they would take care of any issues and being out of town was not a problem . The dealer never followed up with me so I took it to Banner and had my truck repaired in les than 24 hours !! Learned my lesson and will be buying from Banner 100% from now on .

I had an outstanding experience with the parts and service team! Everyone we dealt with was extremely courteous, knowledgeable, and helpful. They went above and beyond in helping us get a replacement to a lost key fob in a compressed timeframe since the vehicle was needed for an out-of-state trip. Will definitely use them for future vehicle needs.

This dealership screwed me so bad with my vehicle purchase that I’ve brought the truck to several other dealers. They’ve all said they have no clue how banner ford got away with what they did. Salesman cussed me out & told me every lie in the book, sales manager lied about how he took care of my situation. Even contacting the dealership owners receptionist was absolutely no help. Apparently they wanna make a sale & not care one ounce of how they did it.

Terrible experience. I bought a 2021 Lexus GX460 in August of 2023. They tacked on additional fees not reflected in the published sale price. Tried to give me a higher interest rate with BofA. Simple good search showed a lower rate which they did give me in the end. Car wasn't cleaned. Not filled with gas. Low tire pressure on front right tire wasn't even fixed before I drove it off. We called to ask about getting something to have it detailed like a gift card etc. The message wasn't returned. We got there at the end of the day traveling from Lafayette. Still I expected more. I wanted the car and after traveling 3 hours I put up with more than I would have liked. I'm certain had I been home or closer to home I would have left and waited to find what I was looking for elsewhere. So.. buy from Banner at your own risk. Though I love my car .... Absolute worst buying purchase experience ever. I'm only just now posting because we bought a 2023 Kia sportage x pro for my teenage daughter from Sterling Kia in Lafayette and the experience was amazing. I.e. the exact opposite of Banner.

Service dept are scammers. Had me to purchase a tire that was not needed. Told it was leaking and couldn't be repaired. Got home with old tire pulled nail out barely pierced the tire. Of course no refunds on a $500 tire. I regret the day I bought from them.